Problems creating a PDF in Nitro 13 from MS Excel

[Ted Mayeshiba]

Greetings Team.  Long time user of Nitro.  This works on my old computer running W10Pro and Nitro 10.  But it won't work on my new computer running W10Pro and Nitro 13

I've run https://install.nitropdf.com/professional_13353685/install-cleanup/install-cleanup.zip

Then downloaded and installed 13.40.0.811

It is an improvement, in that I now get the screen that says it's printing (I didn't get that far before the two steps above).  However it stalls and after 3 minutes and gives me this message.

"Invalid file content"

Any ideas?

[Allain Umailin]

Hello @Ted Mayeshiba,

Thank you for reaching out to us through our Community Forums!

To further assist you, let us try some troubleshooting by referring to these steps:

1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/ 

2. Download and run our Clean Up utility to uninstall your Nitro Pro:  http://install.nitropdf.com/professional_13400811/install-cleanup/install-cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 

3. Clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

4. Download and install Nitro Pro 13.40 using below offline installers:

x32 http://install.nitropdf.com/professional_13400811/en/retail/nitro_pro13_ba_x86.msi
x64 http://install.nitropdf.com/professional_13400811/en/retail/nitro_pro13_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

5. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number 50499x-xxxxxx-417248

Thank you very much in advance and I am looking forward to hearing back from you.