Activation issues

[Phil_nsw]

Some while ago I had problems with my version of Nitro Pro. I spent quite some time trying to fix it using feedback from this site this application. Unfortunately, I couldn't fix it and gave up.

I now need to fix it and have followed some of the more recent advice on here. So I have deinstalled NP and reinstalled (didn't work), cleared all the downloads and reinstalled NP19 and used my serial number provided when I purchased NP last year, but still cant get it to work.

I need to fix this promptly as I have work to do which required NP - please help!

Cheers

Phil

[Phil_nsw]

Should say "reinstalled NP12..."

 

[Leslie V]

Hello @Phil_nsw

Thank you for posting on our Community Forums!

I checked your records. You purchased a Nitro Pro 13 serial number.

Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.
https://install.nitropdf.com/professional_13400811/install-cleanup/install-cleanup.zip
NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. 

Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307

When your system is back up, close all your open applications and install Nitro Pro 13.40.0.811 from the page I have provided below:
https://www.gonitro.com/nps/product-details/downloads

After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number for version 13.

I hope this helps! Please let me know how that goes.

[Phil_nsw]

Hello Leslie,

Thanks for the information. All appears to be working satisfactorily now.

Thanks for your help

Cheers

Phil