Indra Raj Verma Posted May 24, 2021 Report Share Posted May 24, 2021 Dear Sir, I am Trying to convert Word file to Pdf but always received a Massage that "The PDF Creation Process Cancelled by the User". I am using Nitro Pro 12.16.9.574 Please help me to resolve this Problem. Link to comment Share on other sites More sharing options...
Indra Raj Verma Posted May 25, 2021 Author Report Share Posted May 25, 2021 Dear Sir, I am Trying to convert Word file to Pdf but always received a Massage that "The PDF Creation Process Cancelled by the User". I am using Nitro Pro 12.16.9.574 Please help me to resolve this Problem. Link to comment Share on other sites More sharing options...
Indra Raj Verma Posted May 26, 2021 Author Report Share Posted May 26, 2021 On 5/24/2021 at 9:04 PM, Indra Raj Verma said: Dear Sir, I am Trying to convert Word file to Pdf but always received a Massage that "The PDF Creation Process Cancelled by the User". I am using Nitro Pro 12.16.9.574 Please help me to resolve this Problem. Dear Sir, I am waiting for your response from a long but haven't get any solution from your Site. Please arrange to resolve my problem at urgent Basis. Thanks Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 26, 2021 Official Nitronaut Report Share Posted May 26, 2021 Hello @Indra Raj Verma Thank you for posting on our Community Forums! So that we can troubleshoot the problem you are getting, can you please provide us with the following: - The files you are working on (any sample files that shows the issue so we can test them on our end) - The exact steps you are taking (What you open first, what buttons you click, what settings you choose, etc -- Please be specific so we can try to replicate the issue on our end) - Screenshots of the steps you are taking and/or the things you are seeing We look forward to hearing back from you. Link to comment Share on other sites More sharing options...
Indra Raj Verma Posted May 27, 2021 Author Report Share Posted May 27, 2021 Hello @Leslie V. Thank you for support. Please find the enclosed attachment for test file and screenshot for the steeps I follows. After complete the Steps it take a long and show a msg '" The PDF creation process was cancelled by the user" as Shown in Screenshots. Help arrange to resolve the problem. I am unable to attach file here so I am sharing in Personal Msg. Link to comment Share on other sites More sharing options...
Indra Raj Verma Posted June 1, 2021 Author Report Share Posted June 1, 2021 Hello @Leslie V. I have shared you all screenshots and documents in personal Msg. I am unable to attach doc here. It’s so long in waiting to reply, so my request to you please arrange to resolve the problem ASAP. My too much work is suffering from the issue. Please consider it urgent. Thanks Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 1, 2021 Official Nitronaut Report Share Posted June 1, 2021 Hello @Indra Raj Verma The file you provided converts fine on our end. Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.https://install.nitropdf.com/professional_13400811/install-cleanup/install-cleanup.zip NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 When your system is back up, close all your open applications and install Nitro Pro 12.16.9.574 from the page I have provided below:https://www.gonitro.com/nps/product-details/downloads I hope this helps! Please let me know how that goes. Link to comment Share on other sites More sharing options...
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