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Nitro Pro 13.40.0.0811 - Not printing the edits I made


Katherine Eaton
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Katherine Eaton

I am having a similar problem.  The text I add into the PDF won't print to my physical printer.  I can send it to other colleagues using Nitro and they can print the text.  I have already tried to Repair as mentioned.  I'm using Nitro Pro 13.40.0.0811.  Can anyone help?

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Allain Umailin

Hello @Katherine Eaton,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:

-Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened (e.g. Windows Updates)?

-Does this happen with every file? If it is a single file, please send us the sample file (with sensitive information extracted) by sending me a private message (hover your mouse on top of my name 'AllainU' and select 'Message') so I can replicate it on my end. 

-What is the exact make / model of your physical printer?

Thank you very much in advance and I am looking forward to hearing back from you.

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