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Unable to move license to new Surface Pro


Peter Loeser
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Peter Loeser

I recently purchased a Surface Pro computer and tried to move my Nitro Pro onto it but it doesn't allow me to do so.  Is there a problem with the most recent Windows 10 update and Nitro Pro? I have an activation left, but I can't seem to install the program.  Any suggestions? 

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  • Official Nitronaut
Allain Umailin

Hello @Peter Loeser,

Thank you for reaching out to us through our Community Forums!

As per our server logs, we can see you were able to install and activate your Nitro Pro 13 using serial number 50491x-xxxxxx-967999 last May 20th.

Do you still need further assistance here?

Thank you very much in advance and I am looking forward to hearing back from you.

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