Serial Number

[jeff herman]

I have Nitro VIP Access and suddenly find that Nitro is deactivated.  When trying to get support I am asked for a serial number.  What is this and where do I find it.  It is not stated on invoices or any other documents from Cleverbridge - I have activation keys but these get rejected as serial numbers!!!!

[Allain Umailin]

Hello @Blueplate,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program and its serial number (format is 13.XX.X.XXX, e.g. 13.40.0.811). 

Lastly, a screenshot of the error message you have received after entering your serial number. To find out how to take a screen shot using Snipping Tool, check out this link: https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b 

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because older builds of Nitro Pro 13 had issues reverting to Trial or Trial Expired after installing a major Windows Update.

Thank you very much in advance and I am looking forward to hearing back from you.