zsongca Posted May 27, 2021 Report Share Posted May 27, 2021 (edited) Good morning, A client was running with Nitro Pro 12 and noticed this morning that it was upgraded to 13. She is now the free trial. They have tried the serial number that was bought previously, and it does not activate. Serial number: 23460x-xxxxxx-x50224 Please can you advise. Edited May 27, 2021 by AllainU Link to comment Share on other sites More sharing options...
zsongca Posted May 27, 2021 Author Report Share Posted May 27, 2021 (edited) 13 hours ago, zsongca said: Good morning, A client was running with Nitro Pro 12 and noticed this morning that it was upgraded to 13. She is now the free trial. They have tried the serial number that was bought previously, and it does not activate. Serial number: 23460x-xxxxxx-x50224 Please can you advise. Can you please assist as per above query? Edited May 27, 2021 by AllainU Link to comment Share on other sites More sharing options...
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