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Pro 12 reinstall activation problem

Abby Royston

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Abby Royston

My computer crashed and I am starting over with a new computer. I installed Nitro Pro 12 and tried to activate but received  -24 Activation Error. I followed the steps online to find the license, entered my serial number, the license was found and the instructions said press "deactivate" to be able to activate on the new license. When I press deactivate, I get an error asking me to select a device to deactivate, but there is no device to select. The current device has never been activated. The previous device is dead. I'm stuck.

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  • Official Nitronaut

Hello @Jim Wiggins

We have recently upgraded our activation servers. Please install the latest Nitro Pro 12 update so you can reactivate successfully: 


Then activate with your Nitro Pro 12 serial number.

I hope this helps. Let me know if you require anything else.

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