Abby Royston Posted May 28, 2021 Report Share Posted May 28, 2021 My computer crashed and I am starting over with a new computer. I installed Nitro Pro 12 and tried to activate but received -24 Activation Error. I followed the steps online to find the license, entered my serial number, the license was found and the instructions said press "deactivate" to be able to activate on the new license. When I press deactivate, I get an error asking me to select a device to deactivate, but there is no device to select. The current device has never been activated. The previous device is dead. I'm stuck. Link to comment Share on other sites More sharing options...
Abby Royston Posted May 28, 2021 Author Report Share Posted May 28, 2021 Never mind. I found what I needed to do. Link to comment Share on other sites More sharing options...
James Wiggins Posted May 31, 2021 Report Share Posted May 31, 2021 Can you tell us how you fixed this please. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 31, 2021 Official Nitronaut Report Share Posted May 31, 2021 Hello @Jim Wiggins We have recently upgraded our activation servers. Please install the latest Nitro Pro 12 update so you can reactivate successfully: https://www.gonitro.com/nps/product-details/downloads Then activate with your Nitro Pro 12 serial number. I hope this helps. Let me know if you require anything else. Link to comment Share on other sites More sharing options...
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