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Nitro Pro De-Activation


Jim Wiggins
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Jim Wiggins

When I try and de-activate Nitro Pro from my old PC, it comes up with an error - 24E: Activation Error

I have tried to de-activate online and when I enter the S/No and click deactivate, it has a pop up message saying "Please select devices to deactivate." but there is nowhere to select a device.

It also tells me I have no activations and 2 activations allowed.

So I installed on the new laptop, but when I enter the S/No it says the serial number does not exist.

Please help.

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  • Official Nitronaut

Hello @Jim Wiggins

Thanks for reaching out to us!

Please send me your serial number so I can check. I can see that you have several and would like to make sure you are using the active and valid one.

I look forward to your response.
 

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  • Official Nitronaut

Hello @Jim Wiggins

Thanks for providing your serial number!

Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 11serial number. 

https://www.gonitro.com/nps/product-details/downloads
 
Please let us know if you need any further assistance.

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  • 3 weeks later...
Curtis Long
On 6/1/2021 at 9:53 AM, Leslie V. said:

Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 11serial number. 

https://www.gonitro.com/nps/product-details/downloads

I'm having the same problem with Nitro Pro 12.12.1.522: Zero activations and 2 allowed, but no devices to deactivate. 

I used the installer from my original purchase of Nitro Pro 12. Do I need to uninstall it and use one of the links above?

I'll send you my serial number by private message. Thanks!

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  • Official Nitronaut

Hello @Curtis Long

Thanks for your message! I am happy to assist you.

We have recently upgraded our activation servers. Please install the latest Nitro Pro 12 update so you can reactivate successfully: 

https://www.gonitro.com/nps/product-details/downloads

Then activate with your Nitro Pro 12 serial number.

I hope this helps. Let me know if you require anything else.
 

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