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Having trouble activating

Sri Naval

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I am on a recursive loop trying to activate my already purchased license of Pro 12 

my laptop crashed and since then RE-installed twice with the purchased license but it is still not active.

site to deactivate and RE-activate is broken and does not allow the Orion to select current devices to deactivate.

Please help  *

Edited by Leslie V.
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I tried re-installing v12 (https://www.gonitro.com/nps/product-details/downloads) but it keeps failing during install wizard.

This is frustrating. I paid for the prior version and it was working fine until it chose not to do so. I have 2 old devices with the serial # that needs to be de-activated and this new install activation needs to be fixed. I can send screenshots - where should I upload to?

Please help asap! 

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