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False "trial ended" messages


Tom G
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Why do I repeatedly get messages that my free trial has ended when I own my copy of the program?

Why do I repeatedly have to reinstall the software to get it to recognize my status.

Is it just me, or is this type of problem chronic with Nitro?

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  • Official Nitronaut
Allain Umailin

Hello @Tom G,

Thank you for reaching out to us through our Community Forums!

We are pleased to inform you that we have released a recent build that addresses this reverting to 'Expired Trial' issue so kindly update using below direct installers for the most updated build:

x32 http://install.nitropdf.com/professional_13381739/en/retail/nitro_pro13_ba_x86.msi
x64 http://install.nitropdf.com/professional_13381739/en/retail/nitro_pro13_ba_x64.msi 
 
After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number 5049xx-xxxxxx-073617

Should the program reverted to 'Trial' or 'Expired Trial' again, please do not hesitate to reach-out again by replying to this thread.

Thank you for choosing Nitro and I hope this helps!

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