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Word to pdf conversion in Nitro Pro - document is flipped sideways after conversion. It rotate, margins are huge


Kevin K. McQuillan
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Kevin K. McQuillan

I used to get a Microsoft Word message during the conversion: The paper size of Section 1 is different from the printer page size. The paper size options you select on the Page Layout tab and the Printers dialog box (in the control panel) must match. Do you want to continue printing? So I checked all the settings and conformed all. Now no longer get message, but is still flipped sideways. Please Help!

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Allain Umailin

Hello @Kevin K. McQuillan,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:

-Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened (e.g. Windows Updates)?

-Build of Nitro Pro are you working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X, e.g. 13.2.3.26).

-Does this happen with every Word files? If it is a single file, please send us the sample Word file so I can replicate it on my end. 

-A screen shot of the error message you are receiving. To find out how to take a screen shot using Snipping Tool, check out this link: https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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