Got Error 22 - even if my license number is correct

[Mario Spongano]

I wanted to ask support on this issue: after a crash of the system I had to reinstall my windows 10 Pro where I was running Nitro Pro 12. I downloaed the Nitro Pro package and when I reinserted the license number I got this pop up message "-22 Error: you attempet to activate Nitro Pro with a serial number of another version. You can activate this version of Nitro only with the corresponding serial number [..]". My licesne is valid because I tried it on the Nitro Protal at the link  Activating Nitro Pro | Nitro (gonitro.com) ... Can someone help me to reinstall the Nitro Pro 12 product which I regularly purchased as Nitro 11 and then upgraded ?

Thank you

[Allain Umailin]

Hello @Mario Spongano,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, are you activating Nitro Pro 12 using the serial number 234600-xxxxxx-870154?

If you have another serial number, please hover your mouse on top of my name 'AllainU' and select 'Message' to send me a private message.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Mario Spongano]

Thank you for your promt reply.

Yes - I am trying to activate Nitro Pro12 after reinstallation using the serial number 234600-xxxxxx-870154 which I received when I purchased the license.

[Allain Umailin]

Hello @Mario Spongano,

Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down. 

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our Upgrade page https://www.gonitro.com/pro/upgrade 

Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installers below and activate it with your current Nitro Pro 11  serial number:

x32 http://install.nitropdf.com/professional_12169574/it/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12169574/it/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Please let us know if you need any further assistance.

[Mark Dunne]

Hang on a sec.   One pays $225 for Nitro 11 and now you say it can't be used any longer and one has to pay to upgrade to version 12. Surely not?

[Allain Umailin]

Hello @Mark Dunne,

Thank you for reaching out to us through our Community Forums and our sincere apologies for the confusion.

The upgrade to version 12.16.9.574 is free of charge so could you please provide the serial number of your Nitro Pro 11?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you.

[Allain Umailin]

On 6/5/2021 at 7:01 PM, AllainU said:

Hello @Mario Spongano,

Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down. 

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our Upgrade page https://www.gonitro.com/pro/upgrade 

Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installers below and activate it with your current Nitro Pro 11  serial number:

x32 http://install.nitropdf.com/professional_12169574/it/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12169574/it/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Please let us know if you need any further assistance.

Hello @Mario Spongano,

Thank you for the private message.

Could you please try these version 12 installer links?

Thank you for choosing Nitro and I hope this helps.