deactivate not seen serial numbers

[Banu Guezel]

Hi, please HELP ME!!!! We have purchased 11 licenses from 2015 to 2019. All serial numbers are active. At the 6 computers which are in use, we can't see the serial numbers. Some computers with Nitro Pro are broken, so we can´t see the serial numbers and cant´deactivate. If I send you all serial numbers could you please deactivate all of them for us, so we can activate them again?

Thank you in advance

[Allain Umailin]

Hello @Banu Guezel,

Thank you for reaching out to us through our Community Forums!

To send the serial numbers via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @Banu Guezel,

Thank you for the private message and please be aware I have sent you a response.

To further assist you, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. 

If you are interested in upgrading each v10 and v11 licenses to Nitro Pro 13 with discounted rate, kindly access our Upgrade Portal and enter your serial numbers: https://www.gonitro.com/pro/upgrade

Alternatively, you can upgrade them to the latest build of Nitro Pro 12. You can find Nitro Pro 12 German installers below and activate them with your current v10 and v11 serial numbers: 

x32 http://install.nitropdf.com/professional_12169574/de/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/de/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Thank you for choosing Nitro and I hope this helps.