Jade Lambert Posted June 8, 2021 Report Share Posted June 8, 2021 Hi, After days of fails, I was finally able to install the Windows 20h2 feature upgrade yesterday. However, after doing so, when I opened Nitro Pro, i got some error saying something about being unable to open the program and to reinstall. I went to Control panel>Add or remove programs>Nitro Pro and "repaired" it. This seemed to work except when I tried to open Nitro Pro it said that I needed to activate it. I tried this but got an error that it wasn't possible. I then went on the automated licence portal, entered my serial number and the results stated that my licence is for version 12 (I had 11 on both my PC's?!), that I have 0 activations (it still works fine on my other PC) and that I am allowed 2 activations. As it said that I was on version 12, I thought I'd download v.12 and try that but it then said that my serial number was for a different version! This was quite late last night, so I left it. I have gone back to it this morning, uninstalled v.12, thinking that I would reinstall v.11 and try again to activate it but I now cannot find v.11 to download. Visiting this forum there was notice for issues with activation and it said that v.11 cannot be reactivated and that I would need to upgrade, free of charge, to the v.12. I followed the link given in that notice to the v.12 download but the Nitro installer has failed! Help, please! Thanks, Jade. Link to comment Share on other sites More sharing options...
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