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NitroPro does not print to printer


Terry Rosenthal

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Terry Rosenthal

All of a sudden, nothing happens when I print from my desktop application to my HP LaserJet printer.  Nothing that I know of has changed.

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AllainU

Hello @Terry Rosenthal,

Thank you for reaching out to us through our Community Forums!

For the sake of initial troubleshooting of this issue, we recommend that you repair your Nitro Pro. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: https://kb.gonitro.com/knowledgebase#/search/repair/000004603 

If Modify button is greyed-out, please refer to this screen-cast that will teach you on how to go to Control Panel > All Control Panel Items > Programs and Features and repair your Nitro Pro program or any application installed on your system: https://www.screencast.com/t/rvpUkq40c

 

If repairing didn't help, could you please provide the following?:

-Have you tried running a repair of the HP printer software? How about uninstalling/reinstalling its software/driver?
-Build of Nitro Pro are you working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X, e.g. 13.2.3.26) or you can go to Control Panel > Programs and Features.

Thank you very much in advance and I am looking forward to hearing back from you.

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Terry Rosenthal

The app was not listed so I uninstalled and reinstalled it ... also ran the repair and it did not change anything.  The HP software works fine and I do not want to uninstall it.  I am running 13.38.1.739.

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AllainU

Hello @Terry Rosenthal,

Thank you for providing this information.

Could you please provide the exact model of your HP LaserJet printer?

Thank you very much in advance and I am looking forward to hearing back from you.

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AllainU

Hello @Terry Rosenthal,

Thank you for this information.

For the sake of troubleshooting, please uninstall your HP software and drivers, reboot your machine then reinstall using the new software / drivers from this page:

https://support.hp.com/us-en/drivers/selfservice/hp-color-laserjet-pro-m255-m256-printer-series/29448866/model/29448869

Thank you for choosing Nitro and I hope this helps.

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Terry Rosenthal
27 minutes ago, AllainU said:

Hello @Terry Rosenthal,

Thank you for this information.

For the sake of troubleshooting, please uninstall your HP software and drivers, reboot your machine then reinstall using the new software / drivers from this page:

https://support.hp.com/us-en/drivers/selfservice/hp-color-laserjet-pro-m255-m256-printer-series/29448866/model/29448869

Thank you for choosing Nitro and I hope this helps.

Everything works now and everything is set up so that it prints wirelessly to my printer; I don't want to take the chance of uninstalling and reinstalling the printer driver.  It's set up correctly now so if I cannot get it to print I will just open documents in Adobe Reader and print from there.  I am sorry.

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