Črt Posted June 8, 2021 Report Share Posted June 8, 2021 I have nitro pro 12 since 2013 and I am using it on one of my laptops. Can I activate the same product on my second laptop? I've tried to activate nitro pro 12 folowing all yours instructions but I can't activate It. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 8, 2021 Official Nitronaut Report Share Posted June 8, 2021 Hello, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the serial number of your Nitro Pro 12? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Satyanarayana Vaddadi Posted June 11, 2021 Report Share Posted June 11, 2021 (edited) Serial :1403727xxxxx-xxxxxxActivation certificate:<hidden> bought from JLCD Store. Edited June 11, 2021 by AllainU Link to comment Share on other sites More sharing options...
Satyanarayana Vaddadi Posted June 12, 2021 Report Share Posted June 12, 2021 On 6/11/2021 at 5:36 PM, Satyanarayana Vaddadi said: Serial :1403727xxxxx-xxxxxxActivation certificate:<hidden> bought from JLCD Store. Mr.AllainU, Please help me in getting my Nitro Pro 12 activated. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 14, 2021 Official Nitronaut Report Share Posted June 14, 2021 Hello @Satyanarayana Vaddadi, JlCDstore (from eBay.com) is not an authorized Nitro re-seller and the serial number they sold to you seems to be a cracked version, this is the reason why that serial number do not exist in our system, Nitro's licensing server. When you purchase a Nitro Pro license from a legit re-seller or directly from Nitro, you will automatically receive a serial number. Similar reports from a few users also shared that they asked first for the software's installation ID before providing the serial number then instructed you to manually activate the software that did not go through our licensing server. Legit and authorized re-sellers ( https://www.gonitro.com/partners ) will not ask for the installation ID before providing a serial number. My apologies but Nitro Support cannot assist you further due to a serial number that do not exist in our licensing server. You may reach out to eBay Customer Service for assistance and to report this fraudulent seller. If you are interested in purchasing 'Nitro Pro' from our website, kindly visit https://www.gonitro.com/pricing Thank you and good luck! Link to comment Share on other sites More sharing options...
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