Robert Prall Posted June 9, 2021 Report Share Posted June 9, 2021 Hello, I'm trying to reactivate Nitro Pro after a hard drive crash. I have visited the activation page and attempted to deactivate my serial number but website is requesting devices to deactivate but no devices are listed. Please help. Thank you, Rob Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted June 10, 2021 Official Nitronaut Report Share Posted June 10, 2021 Hi @Robert Prall, Thank you for reaching out to us through our Community Forums! In checking your account records, I can see that you have a version 12 serial number. We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our Upgrade page - https://www.gonitro.com/support/upgrade. Alternatively, you can upgrade to the latest build of Nitro Pro 12 (12.16.9.574). Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12.16.9.574 installer from the link below and activate it with your current Nitro Pro 12 serial number. https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 12' link After installing Nitro Pro 12.16.9.574, you should be able to activate it using your existing version 12 serial number. Kind regards, Link to comment Share on other sites More sharing options...
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