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Reactivate Nitro Pro after crash

Robert Prall

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Robert Prall


I'm trying to reactivate Nitro Pro after a hard drive crash.  I have visited the activation page and attempted to deactivate my serial number but website is requesting devices to deactivate but no devices are listed.  Please help.

Thank you,



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Reymund Oyong

Hi @Robert Prall,

Thank you for reaching out to us through our Community Forums!

In checking your account records, I can see that you have a version 12 serial number.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our Upgrade page - https://www.gonitro.com/support/upgrade. 

Alternatively, you can upgrade to the latest build of Nitro Pro 12 ( Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13.  

You can find Nitro Pro installer from the link below and activate it with your current Nitro Pro 12 serial number. 

https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 12' link 

After installing Nitro Pro, you should be able to activate it using your existing version 12 serial number.

Kind regards,

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