Randall Stanfield Posted June 9, 2021 Report Share Posted June 9, 2021 Hello, I've been having an issue where when I launch Nitro Pro 12 I receive the following: "An error has occurred within our system. Please try again or contact support if this error persists. (Error 401)." I have uninstalled and reinstalled and am running version 12.16.9.574 Thank You Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted June 10, 2021 Official Nitronaut Report Share Posted June 10, 2021 Hi @Randall Stanfield, Thank you for reaching out to us through our Community Forums! I understand that you are getting a 401 error when opening Nitro Pro. Could you please try the steps below and let me know the results? 1. Open your Nitro Pro then close the 401 error message if it shows up. 2. At the top right, click the Logout then close Nitro Pro. 3. Open Nitro Pro then click the Login button and login using your Nitro Sign account. Kind regards, Link to comment Share on other sites More sharing options...
Randall Stanfield Posted June 15, 2021 Author Report Share Posted June 15, 2021 Thank you for the reply. Unfortunately, this did not resolve the issue. Do you have any other recommendations? Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted June 16, 2021 Official Nitronaut Report Share Posted June 16, 2021 Hi @Randall Stanfield, Before we proceed with additional troubleshooting, could you please provide the serial number you used to activate the software? Kind regards, Link to comment Share on other sites More sharing options...
Randall Stanfield Posted June 16, 2021 Author Report Share Posted June 16, 2021 (edited) 234************** Edited June 28, 2021 by Reymund G. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted June 28, 2021 Official Nitronaut Report Share Posted June 28, 2021 Hello @Randall Stanfield My apologies for the delay. A support case is submitted on your behalf to further troubleshoot this issue. Please check your email and respond to the support case if you have any further questions. Kind regards, Link to comment Share on other sites More sharing options...
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