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Nitro Pro Won't Open


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Heather Irion

Hello,

My Nitro Pro will not open.  It stays minimized in the task bar.  I have tried a repair and uninstalling and reinstalling.

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  • Official Nitronaut
AllainU

Hello @Heather Irion,

Thank you for reaching out to us through our Community Forums!

This is a common scenario when multiple monitors are being used. When Nitro Pro is opened on a monitor that is later disconnected, it won't default to a current "active" display which causes Nitro Pro to display on the missing monitor. Kindly try these steps:

1. Try rebooting your machine.
2. If not fixed after rebooting, focus on Nitro Pro by clicking on it on the Taskbar. 
3. Press the Windows key + Left/Right arrow until Nitro Pro appears.

If above doesn't help, what build of Nitro Pro are you working with? You can go to Control Panel > Programs and Features (format is 13.X.X.X, e.g. 13.2.3.26)

Thank you and I look forward to hearing back from you.

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On 6/10/2021 at 11:52 PM, AllainU said:

Hello @Heather Irion,

Thank you for reaching out to us through our Community Forums!

This is a common scenario when multiple monitors are being used. When Nitro Pro is opened on a monitor that is later disconnected, it won't default to a current "active" display which causes Nitro Pro to display on the missing monitor. Kindly try these steps:

1. Try rebooting your machine.
2. If not fixed after rebooting, focus on Nitro Pro by clicking on it on the Taskbar. 
3. Press the Windows key + Left/Right arrow until Nitro Pro appears.

If above doesn't help, what build of Nitro Pro are you working with? You can go to Control Panel > Programs and Features (format is 13.X.X.X, e.g. 13.2.3.26)

Thank you and I look forward to hearing back from you.

Having an issue on RDS with this, user is unable to open PDF's regardless of what server they are on. We are getting the same issue of it opening up but only showing a white screen as a preview if you hover over Nitro and when trying to use the windows key left/right arrow nothing is happening.

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Hello @Nathan East,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program (format is 13.XX.X.XXX, e.g. 13.38.1.739). 

Lastly, could you please provide the serial number of your Nitro Pro?

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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