reinstalling and activating old Nitro version on new computer

[Mandy Jakens]

I have had to purchase an new lap top and want to transfer my Nitro Pro 7 version over to this computer.  I have the serial number and have downloaded the correct version but when I go to use my serial number it keeps coming up with a popup box saying "Unknown error" and I cant do anything else.  I am on a trial version so want to activate it as soon as I can. 

Any advice would be appreciated.

Thank you

 

[Allain Umailin]

Hello @Mandy Jakens,

Thank you for reaching out to us through our Community Forums!

Please note that we no longer support Nitro Pro 7 and its activation servers have been shut down which is why you are getting an error message.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our Upgrade page https://www.gonitro.com/pro/upgrade 

Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13.  

You can find Nitro Pro 12 installers below and activate it with your current Nitro Pro 7 serial number 234600-xxxxxx-667470:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article: 
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq

Thank you for choosing Nitro and I hope this helps.

Edited June 14, 2021 by AllainU

[Mandy Jakens]

Thank you so much for answering so quickly.

I cant seem to download the x64 link above - it keeps coming up with

This downloads.gonitro.com page can’t be found

No webpage was found for the web address: https://downloads.gonitro.com/professional_12169574/en/retail/nitro_pro12_ba_x64.ms

HTTP ERROR 404

the x32 link downloaded fine, but my system wouldn't run it as is x64.

Could you please send another link .

Thank you again for your prompt assistance - really appreciate the help.

[Allain Umailin]

Hello @Mandy Jakens,

My sincere apologies for the inconvenience.

I have recreated the link for the 64-bit installer so please try again on your end.

Thank you for choosing Nitro and I hope this helps.