"Set up wizard had failed" when installing v12

[Marina Komar]

Hello, I have the same issue. Error 24

My Nitro 12 reverted to trial mode and no matter what I do, I cant reactivate it. I still have 2 activations available but is still doesnt work. Please help.

My email marina.komar@yahoo.com

 

Followed link to latest verstion for Nitro 12, getting error "Set up wizard had failed" I dont know what to do next

 

[Allain Umailin]

Hello @Marina Komar,

Thank you for reaching out to us through our Community Forums!

To further assist you, let us try some troubleshooting by referring to these steps:

1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/ 

2. Clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

3. Download and install Nitro Pro 12.16.9.574 using below offline installers:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number 23460x-xxxxxx-068381

Thank you very much in advance and I am looking forward to hearing back from you.

[Marina Komar]

Worked, thank you very much