Need to deactivate 2 computers first

[Andrew Hossack]

Good day - I have had to re-install Windows and have been de-registered from Nitro - I have tried to reinstall my license key however it mentions that I need to deactivate 2 computers first. There is no option from where I can deregister.

Can you please help in deactivation and then the relicense? Please let me know where I can supply my serial number.

Thanks.

Andy

[Allain Umailin]

Hello @Andrew Hossack,

Thank you for reaching out to us through our Community Forums!

Are you having issue activating the serial number 234600-xxxxxx-297844?

Thank you very much in advance and I am looking forward to hearing back from you.

[Andrew Hossack]

Good day Allain,

I am having an issue with serial number: 234601-xxxxxx-468634

Thanks,

Andy

[Allain Umailin]

Hello @Andrew Hossack,

Thank you for the private message.

We have upgraded our servers and has shutdown the one your older version of Nitro Pro runs on so please install Nitro Pro 12.16.9.574 using below direct MSI links:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 234601-xxxxxx-468634.

Rest assured it will work as we have reset your activations back to zero.

Thank you for choosing Nitro and I hope this helps.

[Scott Blanchard]

Thank you ,  

       This seemed to work fine !   back in business