Yadi Posted June 14, 2021 Report Share Posted June 14, 2021 Hello, I need assistance with the following issues, we have already try the following instructions. I've already got Version 13 downloaded on there and the error I get is not connection issue but "Serial number does not exist" Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 14, 2021 Official Nitronaut Report Share Posted June 14, 2021 Hello @Yadi, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the complete serial number of your Nitro Pro? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Yadi Posted June 15, 2021 Author Report Share Posted June 15, 2021 Hello, I have already send over the Serial #. Thank you yadira Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 15, 2021 Official Nitronaut Report Share Posted June 15, 2021 Hello @Yadi, Thank you for the private message. Please be informed that 'The serial number entered does not exist' means the serial number you are trying to activate is for a different version of Nitro Pro. Looks like we need to uninstall the current version of Nitro Pro on your computer and install Nitro Pro 12. We then activate it using your serial number. Kindly follow these steps: 1. Uninstall Nitro Pro from your computer by going to Control Panel > Programs > Programs and Features then reboot the machine. 2. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package. 3. Download your Nitro Pro 12 using these offline link/s: x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number 234600-xxxxxcx-301358 Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
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