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Deactivation Servers Not working

Mal Bein

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Hello, I have tried to deactivate Nitro on one of my machines and have followed the deactivation instructions. The website where I can deactivate after copying the code provided is coming up with a Server Error and no website. How can I deactivate my license so I can transfer to a new machine.


Serial number **

Edited by Leslie V.
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  • Official Nitronaut

Hi @Mal Bein

Can you please send me the complete serial number so I can check?

Unfortunately, I was unable to find a serial number using the email address that you provided. I will only be able to locate your serial number if you purchased Nitro Pro from our website. If you purchased Nitro Pro from our website please provide us with the following information so we can look up your account.

1.    First and last name of purchaser
2.    Email address used purchase Nitro
3.    Order reference number

If you did not purchase Nitro from our website and have the CD your serial number will be located on the back of the CD sleeve. It may be labelled as Activation Code.
(Please keep in mind that if you purchased Nitro from a re-seller we will not have the information on our systems)

I look forward to hearing back from you.

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