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want to upgrade office computers to Nitro 13; serial numbers say we already are but devices say still on version 10...

Tyler Stuerman

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Tyler Stuerman

I am wanting to upgrade to version 13 on all the computers in our office. When I go to upgrade the Nitro wesite (https://www.gonitro.com/support/upgrade) it tells me the serial number has already been upgraded but our computers are still operating on version How to I upgrade when it says I already have? Where do I find the new serial numbers for Version 13 as they start with the number 5?

Thank you in advance for the help.

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Allain Umailin

Hello @Tyler Stuerman,

Thank you for reaching out to us through our Community Forums!

In order to further check your account records, could you please provide the serial number of your Nitro Pro that resulted to an error message it is already upgraded??

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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