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Convert is crashing


Glenn Tinturin
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Glenn Tinturin

Convert to Word or even plain text causes NitroPro to crash. I have version 13.24.1.467 on Windows 10's latest update. I sent in all the crash reports as they happened.

I even tried your online Nitro Sign which, when downloaded, gives me a locked, uneditable version of the file which I need to edit!!!

Please advise.

Thanks, Glenn
909-663-xxxx
Glenn@Tinxxxx.com

 

Edited by AllainU
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AllainU

Hello @Glenn Tinturin,

Thank you for reaching out to us through our Community Forums!

Before anything else, please update your program to 13.42 using below direct MSI installer then try again:

x32 http://install.nitropdf.com/professional_13423855/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_13423855/en/retail/nitro_pro13_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Thank you for choosing Nitro and I hope this helps.

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Glenn Tinturin

That update did the job. Thank you very much. Now I still have to clear up the fact that you advertised, and I paid for, an upgrade which included VIP Access, even though your team says I am wrong. I have a quote from the advertisement and, of course, my payment receipt. To whom should I speak about this?

Thank you for all your help.

Glenn Tinturin

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