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BUGS IN V13


Heather Shaw

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Heather Shaw

When will all the bugs in Nitro 13.42 be fixed? I have used Nitro for many years and loved it, but since downloading and updating to V13 I am absolutely disgusted with the amount of bugs in this version. I have uninstalled, reinstalled updated to latest version as per previous post, still I can't combine, split, insert pages with it crashing. Not happy when I have spent so much time and money trying to find a fix. For the cost of this program it is very disheartening after being told we have to upgrade and be faced with all these problem. Product improvement is a must. I will be using another PDF creator as I am over the amount of trouble this one has caused

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  • Official Nitronaut
Allain Umailin

Hello @Heather Shaw,

Thank you for reaching out to us through our Community Forums and our sincere apologies for this inconvenience.

To further troubleshoot these issues, did you use our Clean-Up Utility to uninstall your program? If not, please refer to these steps:

1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/ 

2. Download and run our Clean Up utility to uninstall your Nitro Pro:  http://install.nitropdf.com/professional_13423855/install-cleanup/install-cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 

3. Clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

4. Download and install Nitro Pro 13.42 using below offline installers:

x32 http://install.nitropdf.com/professional_13423855/en/retail/nitro_pro13_ba_x86.msi
x64 http://install.nitropdf.com/professional_13423855/en/retail/nitro_pro13_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

5. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number 504900-xxxxxx-549560

Thank you very much in advance and I am looking forward to hearing back from you.

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Heather Shaw

Yes I have done all the steps as per above and still have basically no functionality in the software at all

Installed the latest version and it made no difference what so ever

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