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Reactivation after formatting the laptop


Icy Choyan
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Icy Choyan

I have recently formatted my laptop, after which it shows invalid serial number when I tried to reactivate

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  • Official Nitronaut
Allain Umailin

Hello @Icy Choyan,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program (format is 13.XX.X.XXX, e.g. 13.38.1.739). Same information is available by going to Control Panel > Programs and Features.

Lastly, could you please provide the serial number of your Nitro Pro?

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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  • Official Nitronaut
Allain Umailin

Hello @Icy Choyan,

The Amason seller is not an authorized Nitro re-seller and the serial number they sold to you seems to be a cracked version, this is the reason why that serial number do not exist in our system, Nitro's licensing server.

When you purchase a Nitro Pro license from a legit re-seller or directly from Nitro, you will automatically receive a serial number. 

Similar reports from a few users also shared that they asked first for the software's installation ID before providing the serial number then instructed you to manually activate the software that did not go through our licensing server.

Legit and authorized re-sellers ( https://www.gonitro.com/partners ) will not ask for the installation ID before providing a serial number. 

My apologies but Nitro Support cannot assist you further due to a serial number that do not exist in our licensing server.

You may reach out to Amazon Customer Service to report this fraudulent seller.

If you are interested in purchasing 'Nitro PDF Pro' from our website, kindly visit https://www.gonitro.com/pricing 

Thank you and good luck!

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Icy Choyan
Posted (edited)

Thank you for clarifying the same. I had opted for purchasing from there as your website payment options were not workable for me. Let me check out the options available with your authorised re-sellers. 

Edited by Icy Choyan
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