Error 401 Nitro Pro 12 - even after logging out, etc..

[Lea Poletes]

Nitro support,

When I launch Nitro Pro 12 I receive the following: "An error has occurred within our system. Please try again or contact support if this error persists. (Error 401)"

I'm currently running version 12.16.9.574.

This issue has been occurring for several months and I've already 1) Logged out, 2) closed, and 3) reopened Nitro , but this is a temporary fix. 

Please advise on a resolution. 

Thank you,

Lea

 

[Allain Umailin]

Hello @lrp,

Thank you for reaching out to us through our Community Forums and sincere apologies for this inconvenience.

To further assist you, please reset your Nitro Sign password, login back to Nitro Sign by clicking 'Log In' button.

If the error re-occurs after few days, please let me know so we can check our resources.

Thank you for choosing Nitro and I hope this helps.

[Lea Poletes]

Hello, 

I reset my password and the issue is still occurring. 

Please advise next steps to resolve. 

Thank you,

Lea