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Re-Installation


Sam Wileman

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Sam Wileman

We have used Nitro Pro for many years and have 5 licence keys, 3 of them are currently used, the other 2 were installed years ago on old PC's, we have tried to use the same key on a different PC but it is not letting us use it.  Do we have to upgrade or buy new licences?

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Allain Umailin

Hello @Sam Wileman,

Thank you for reaching out to us through our Community Forums!

Before I can answer your question, I would love to know your serial numbers that you are unable to activate.

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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Allain Umailin

Hello @Anita Medland,

Thank you for reaching out to us through our Community Forums!

Please note that we no longer support Nitro Pro 11and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our Upgrade page https://www.gonitro.com/pro/upgrade 

Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we have stopped making feature enhancements to version 12 once we released version 13. 

You can find Nitro Pro 12 installer in this page and activate it with your current Nitro Pro 11 serial number 234600-xxxxxx-668930:

https://www.gonitro.com/nps/product-details/downloads 

Thank you for choosing Nitro and I hope this helps.

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