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Nitro Pro Setup Wizard has failed

John Combo

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I have Nitro Pro installed.  Wanted to update to latest release  After downloading and trying to install get message "Nitro Pro Setup Wizard has failed".

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  • Official Nitronaut

Hi @Lilly

Thanks for reaching out to us!

Please try to install Nitro Pro using below offline installers:

     64 bit - https://install.nitropdf.com/professional_13423855/en/retail/nitro_pro13_ba_x64.msi
     32 bit - https://install.nitropdf.com/professional_13423855/en/retail/nitro_pro13_ba_x86.msi  

Please let me know how that goes.


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  • 2 weeks later...
Charles Langley

I have had the same problem as above and finally resolved the issue by using the download link provided above after 2 hours of searching this site.

BUT, why do we have to jump through so many hoops to get an update for a paid product with Nitro? Surely the links to the *.msi file could be put on the webpage for valid customers or at least have the *.exe file work without a failure. This is my second update for Nitro Pro 13 & I had similar problems for the last update. Or add a working link from the "Help" menu within the product. Other software publishers seem to be able to do it!

  • I agree 1
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