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Program crash when trying to protect pdf file by password


Sebastian Scholz
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Sebastian Scholz

Hello, we bought several new licenses, installed them and almost everything works fine. But with one user we have trouble with constant program crashes when trying to protect pdf-files with password. We already tried uninstalling and re-installing. I removed all program files also, but nothing seems to work. Can anyone help or has other ideas to test? (PS: this user had an older version of nitro Pro installed before, but we removed it before installing the new one. And there were also more users with old versions which do not have this issue).

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