Activation Failure

[it-ti]

Hi all,

We have two Nitro Pro 11 licenses and according to the License Check both are free, however I get an error when I want to activate a new installation of Nitro Pro 11, can someone help?

TIA and Best Regards,
Jules Kramzer

Edited June 23, 2021 by it-ti

[Allain Umailin]

Hello @it-ti,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial numbers of your Nitro Pro 11?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @it-ti,

Thank you for the private message.

Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down which is why you are getting an error message.

We recommend upgrading to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our Upgrade page https://www.gonitro.com/pro/upgrade 

Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we have stopped making feature enhancements to version 12 once we released version 13.  

You can find the Nitro Pro 12.16.9.574 installer on this page and activate it with your current Nitro Pro 11 serial number 234600-xxxxxx-479110:

https://www.gonitro.com/nps/product-details/downloads 

Thank you for choosing Nitro and I hope this helps.