Nitro 11.0.5.271 Transfer to New Laptop

[Prab Mahairhu]

Hi,

I had Nitro PDF 11.0.5.271 installed on my laptop and just recently had to upgrade to a new laptop.

I did the deactivation process on the old laptop but when trying to active on the newer laptop it would error. I've tried over a dozen times and re-read the instructions.

There is another post that mentioned that the Nitro Team can fix the error on their side so the serial key can be reactivated on a new laptop.

Can anyone please advise?

[Allain Umailin]

Hello @Prab Mahairhu,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro 11?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Prab Mahairhu]

Thanks AllainU, I sent you the private message with the serial number.

[Allain Umailin]

Hello @Prab Mahairhu,

Thank you for the private message.

Looking you account records, I can see you have upgraded your Nitro pro 11 with serial number 234600-xxxxxx-338944 to Nitro Pro 13 with serial number 504906-xxxxxx-222844 Last October 22, 2020.

When an upgrade happens, the older version gets deactivated on our end and users are provided with a new license to match their upgrade version.

Instead of installing Nitro Pro 11, please install Nitro Pro 13 using the installers below on your new machine:

x32 http://install.nitropdf.com/professional_13423855/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_13423855/en/retail/nitro_pro13_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your NEW serial number.

Thank you for choosing Nitro and I hope this helps.