Unprintable text in the Text Box

[mariewong]

I typed something in the Text Box. It appears on the document. However, when I print out the document, the text in the Text Box does not appear on the hardcopy.

Can someone help me solve this problem?

Thank you - Marie

[Allain Umailin]

Hello @mariewong,

Thank you for reaching out to us through our Community Forums!

For the sake of initial troubleshooting of this printing issue, we recommend that you repair your Nitro Pro. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: https://kb.gonitro.com/knowledgebase#/search/repair/000004603 

If Modify button is greyed-out, please refer to this screen-cast that will teach you on how to go to Control Panel > All Control Panel Items > Programs and Features and repair your Nitro Pro program or any application installed on your system: https://www.screencast.com/t/rvpUkq40c

If repairing didn't help, what build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X, e.g. 13.2.3.26) or you can go to Control Panel > Programs and Features.

Lastly, does the text prints correctly when printing to a different physical printer?

Thank you very much in advance and I am looking forward to hearing back from you.