QuickSign Freezes even after Repair

[Robert Martin]

can someone PLEASE help. I have the 13 version after they repeatedly sent marketing emails. Now that I upgraded and paid my QuickSign function freezes the program. Now I have to pay for a VIP service for them to fix what I paid for? Not right. Please help. 

[Allain Umailin]

Hello @Robert Martin,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab?

This window should show the exact build of the program (format is 13.XX.X.XXX, e.g. 13.38.1.739). Same information is available by going to Control Panel > Programs and Features.

To find out how to take a screen shot using Snipping Tool, check out this link:

https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b 

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Robert Martin]

I followed a link that was previously post and removed all the software. Thanks