Robert Martin Posted June 24, 2021 Report Share Posted June 24, 2021 can someone PLEASE help. I have the 13 version after they repeatedly sent marketing emails. Now that I upgraded and paid my QuickSign function freezes the program. Now I have to pay for a VIP service for them to fix what I paid for? Not right. Please help. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 24, 2021 Official Nitronaut Report Share Posted June 24, 2021 Hello @Robert Martin, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program (format is 13.XX.X.XXX, e.g. 13.38.1.739). Same information is available by going to Control Panel > Programs and Features. To find out how to take a screen shot using Snipping Tool, check out this link: https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Robert Martin Posted June 28, 2021 Author Report Share Posted June 28, 2021 I followed a link that was previously post and removed all the software. Thanks Link to comment Share on other sites More sharing options...
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