jose maria bulnes Posted June 23, 2021 Report Share Posted June 23, 2021 I have the same problem, I have a license for Nitro 12, when I trie to upgrade to Nitro 13 I got this message We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue. I have trie several times. I hope you can help me Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 25, 2021 Official Nitronaut Report Share Posted June 25, 2021 Hello @jose maria bulnes, Thank you for reaching out to us through our Community Forums! Necessary adjustments on your serial number 23460x-xxxxxx-134343 has been executed so please try upgrading it again to version 13. Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
jose maria bulnes Posted June 29, 2021 Author Report Share Posted June 29, 2021 When I intruce the serial number 23460x-xxxxxx-134343, I get the message that the SN does not exist! Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 29, 2021 Official Nitronaut Report Share Posted June 29, 2021 Hello @jose maria bulnes, Thank you for this information. If you are interested in upgrading your Nitro Pro 12 to Nitro Pro 13 with discounted rate, kindly access our Upgrade Portal and enter your serial number 23460x-xxxxxx-134343: https://www.gonitro.com/pro/upgrade You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes However if you prefer not to upgrade and to continue offering our customers the very best PDF tools, we have upgraded our servers and has shutdown the one your older version of Nitro Pro runs on so please install Nitro Pro 12.16.9.574 by referring to these steps: 1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/ 2. Download and run our Clean Up utility to uninstall your Nitro Pro. I believe you have installed v13: http://install.nitropdf.com/professional_13423855/install-cleanup/install-cleanup.zip 3. Clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package. 4. You can find Nitro Pro 12 Spanish installers below and activate it with your current Nitro Pro 12 serial number 23460x-xxxxxx-134343: x32 http://install.nitropdf.com/professional_12169574/es/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/es/retail/nitro_pro12_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
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