PATTI SMITH Posted June 30, 2021 Report Share Posted June 30, 2021 I recently upgraded to Nitro Pro 12. It worked fine at first. Now every time I try to open a PDF I get Error 401 "An error has occurred within our system. Please try again or contact support if this error persists". If I dismiss the error, the document will open just fine. What is the fix for this? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 1, 2021 Official Nitronaut Report Share Posted July 1, 2021 Hello @PATTI SMITH, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please open your Nitro Pro 12, confirm the error message, logout from Nitro Sign at the upper-right corner of the program, close then relaunch Nitro Pro, reset your Nitro Sign password and re-login Nitro Sign? How did it go? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Kiru Veerappan Posted November 11, 2021 Report Share Posted November 11, 2021 Hi @Allain Umailin, Your response helped resolve a similar issue I had. Thanks for your help. Link to comment Share on other sites More sharing options...
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