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Error 401


PATTI SMITH
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PATTI SMITH

I recently upgraded to Nitro Pro 12.  It worked fine at first.  Now every time I try to open a PDF I get Error 401 "An error has occurred within our system.  Please try again or contact support if this error persists".  If I dismiss the error, the document will open just fine.  What is the fix for this?  

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  • Official Nitronaut
Allain Umailin

Hello @PATTI SMITH,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please open your Nitro Pro 12, confirm the error message, logout from Nitro Sign at the upper-right corner of the program, close then relaunch Nitro Pro, reset your Nitro Sign password and re-login Nitro Sign? How did it go?

Thank you very much in advance and I am looking forward to hearing back from you.

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  • 4 months later...

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