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Issues Upgrading from Nitro Pro 12 to Nitro Pro 13


Terry Valle
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Terry Valle

Trying to upgrading from Nitro Pro 12 to 13. Copied serial number from the email I received when I last upgraded to 12. Have tried several times but getting the following error "We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible, please leave a post on our Community Forum and update us with your issue". What steps do I need to take to get this resolved? Thank you.

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Allain Umailin

Hello @Terry Valle,

Thank you for reaching out to us through our Community Forums!

Necessary adjustments has been executed on your account records so please try upgrading again your Nitro Pro 12 to Nitro Pro 13 by revisiting our Upgrade Portal https://www.gonitro.com/support/upgrade and entering its serial number 23460x-xxxxxx-178107. 

Thank you for choosing Nitro and I hope this helps.

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