pre-generated certificate

[Jose Nunez]

I'm unable to access my nitro account, I can't reset password.
I purchased Nitro Pro 13 last year in July.
I followed instructions to deactivate and activate Nitro now I can't get full version back I'm stuck with a trial version.

I cant pre-generate certificate for Nitro Pro activation.

[Reymund Oyong]

Hi @Jose Nunez

Thank you for reaching out to us through our Community Forums!

Please try the following steps then see if it will let you proceed with the activation?

1. Download Nitro cleanup tool from the link below:
https://install.nitropdf.com/professional_13423855/install-cleanup/install-cleanup.zip 

Please note that this cleanup tool will remove all traces of Nitro Pro including your customize stamps. If you have customized stamps, please refer to the link below about how to transfer/backup stamps:
https://kb.gonitro.com/knowledgebase/#/search/stamp/000004307 

Kindly disregard and proceed to the next step if you do not have customized stamp and quicksign signature. 

2. Extract the cleanup utility then run the cleanup tool by double-clicking nitro-cleanup.vbs. A command window will appear during the cleanup process.
3. After the cleanup, restart the computer. 
4. Install the latest build of Nitro Pro 13 by downloading a new installer from the link below:

https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 13' link. 

5. Once Nitro Pro 13.42 is installed, activate it by going to Help tab > About Nitro Pro > Activate. Enter your version 13 serial number then click on Activate. 

Kind regards,

Edited July 5, 2021 by Reymund G.