Robert Lusk Posted July 8, 2021 Report Share Posted July 8, 2021 Hello, My Nitro 12 version is no longer working on the same pc it's been working on for a few years. -I uninstalled, rebooted and reinstalled the latest 64bit version from your website -I have verified that I have (0) used activations and (2) available Every time I go to activate I get: "-24: Activation Error" Any thoughts on how next to proceed? License: 2346005xxxxxx53121 Current Version: 12.16.3.574 Thanks, Robert Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 9, 2021 Official Nitronaut Report Share Posted July 9, 2021 Hello @Robert Lusk, Thank you for reaching out to us through our Community Forums! We want to make you aware of the change to your product that may affect its activation performance. To continue offering our customers the very best PDF tools, we have upgraded our servers and has shutdown the one your older version of Nitro Pro runs on so please install Nitro Pro 12.16.9.574 by getting the installer from this page: https://www.gonitro.com/nps/product-details/downloads After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number. Thank you for choosing Nitro and stay safe always! Link to comment Share on other sites More sharing options...
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