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Nitro Pro closes after printing


davidrossiter
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davidrossiter

When I send a doc to print, Nitro Pro closes down and I have to reopen to continue working. It is only recently begun this.

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AllainU

Hello @davidrossiter,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you, could you please provide me with the following?:

-What build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 12.X.X.X, e.g. 12.0.0.112) or you can go to Control Panel > Programs and Features.

-Are you printing to a Kyocera printer? If yes, what is the exact model of this printer?

Thank you very much in advance and I am looking forward to hearing back from you. 

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davidrossiter

build 12.16.9.574

Yes Kyocera FS C2126 MFP+ The fact you guessed a Kyocera indicates a known issue. :) 

Thanks

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davidrossiter

I have posted a response but it says it needs to be approved by a moderator. Its been 24 hours

How long before I get a response?

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