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Nitro Pro not opening ALL pages


Thomas Dillow
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Thomas Dillow

I am opening files that I have been accessing with no problems for the past 4 weeks.  These files are 5000 pages each.  Suddenly two files are only show 1000+ pages.   Book marks for pages beyond the amount shown still exist but it acts as though the pages are not in existence.

Advice Please!!

 

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  • Official Nitronaut
Leslie Villarin

Hello Thomas,

Thanks for your message!

So that we can troubleshoot the problem, please provide me with the following:

- The file you are working on so we can test
- What exact version of Nitro you are using . You can find this information by opening Nitro. Go to the Help tab, then click About Nitro Pro.
- The exact steps you are taking
- A screen shot of what you are seeing or any error message you are receiving

I look forward to your response.
 

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John Zupancic

I am using Nitro 13 and trying to open some files that are 1100 pages that I have opened previously. I have reinstalled the program to no avail.

Any hints as to how to get these to open??

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  • Official Nitronaut
Leslie Villarin

Hello John,

What exact build of Nitro Pro 13 are you using?

Please send us the file so we can see why it is not opening.

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John Zupancic

Hello Leslie V

Thanks for your reply. I am using 13.22.0.44. My colleague in Brisbane got hers to open after waiting 30 minutes. I am not that patient. I used MS Edge instead but prefer Nitro for its many features such as measurement tools. How do I send the file? It is 52 MB. I can see nowhere to attach a file and your email was from a noreply address.  

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Leslie Villarin

Hello John,

We have a more recent build and running a cleanup and updating might help with this issue.

Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.
https://install.nitropdf.com/professional_13450917/install-cleanup/install-cleanup.zip
NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. 

Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307

When your system is back up, close all your open applications and install Nitro Pro 13.45.0.917 from the page I have provided below:
https://www.gonitro.com/nps/product-details/downloads

I hope this helps! Please let me know how that goes.
 

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John Zupancic

Thanks for your response.

I followed your directions, removed all Nitro files and reloaded version 13.45.0.917. I tried to load the file in question and waited over 5 minutes for it to load and gave up. Just to compare I downloaded Adobe Acrobat Reader, loaded it and the file opened within seconds as it does in MS Edge. A real disappointment, I have been a devoted Nitro user for years and never encountered such a problem. I am wanting to make some measurements on images in these documents and really do not want to resort to Acrobat to get the job done.

Now when I try to open Nitro, it is nowhere to be found on either of my screens.

I will be happy to send the file(s) to you if you can direct me how to upload or somehow get them to you.

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  • 2 weeks later...
John Zupancic

CRICKETS???

I have been able to open the file by waiting about 15 minutes for it to open. After that I can move around and all functions that I have tried work okay.

I really think you should tell me how to send it you so you can have a look at it. Adobe Reader and MS Edge open it in about 5 seconds.

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