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File Conversion Aborts

Annette Hughes

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Annette Hughes

When I am trying to "Create" a PDF , I am getting "Conversion aborted" error messages. This happens with all file types. How do I fix this?



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Allain Umailin

Hello @Annette Hughes,

Thank you for reaching out to us through our Community Forums!

For the sake of initial troubleshooting of this file conversion issue, we recommend that you repair your Nitro Pro. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: https://kb.gonitro.com/knowledgebase#/search/repair/000004603

If Modify button is greyed-out, please refer to this screen-cast that will teach you on how to go to Control Panel > All Control Panel Items > Programs and Features and repair your Nitro Pro program or any application installed on your system: https://www.screencast.com/t/rvpUkq40c

If repairing didn't help, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program (format is 12.XX.X.XXX, e.g. Same information is available by going to Control Panel > Programs and Features.

To find out how to take a screen shot using Snipping Tool, check out this link: https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b 

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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Annette Hughes

Not aure is you got my previous message but the "fix" didn't work. below is information I hope this helps. Thanks! Annette


Product:                         Nitro Pro ( x64

License:                          504987XXXXXXXXXXXX

Logging:                         Disabled

Printer:                           failed



Operating System:          Windows 10 Home

System Memory:             6.90 GB

Current Locale:               English (United States)

Current Resolution:                   1366x768

Current DPI:          96

Current Colors:               32 bpp

MDAC Version:                2.32

.NET Framework:            v2.0.50727 (SP 2)

.NET Framework:            v3.0 (SP 2)

.NET Framework:            v3.5 (SP 1)

.NET Framework:            v4 (Client 4.8.04084)

.NET Framework:             v4 (Full 4.8.04084)

.NET Framework:            v4.0 (Client

Windows Installer:          5.0.19041.1110

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