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Activating on new machine

Thames Utility Brokers

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Thames Utility Brokers

Please can someone advise on this. I have a serial from version on the old machine. The serial is not recognised when I key it in on the latest version on the new machine. Yes I have read somewhere about deactivating it on the old machine and then having to upload a new file but the old machine is really not working properly and this will be difficult. I have paid for the subscription so this really shouldn't be that difficult. If I need to uprade, I can do if the cost is minimal and it enables me to put it on the new machine. Thanks

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Allain Umailin

Hello @Thames Utility Brokers,

Thank you for reaching out to us through our Community Forums!

Looking at your account records, you have upgraded your Nitro Pro 10 serial number 234600-xxxxxx-748255 to Nitro Pro 13 with serial number 50492x-xxxxxx-872828

Do you still need further assistance here?

Thank you very much in advance and I am looking forward to hearing back from you.

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