My existing Nitro is saying trial runs out

[Chris Hawkins]

Hi Nitro

I have an existing Nitro and all of a sudden its saying my trial runs out. Im not on a trial, Ive always had Nitro.

Please can you let me know why this is happening as cant afford for my Nitro to stop working.

Not usre of serial number but can try and dif it out unless you know

Thanks a lot for help

 

[Allain Umailin]

Hello @Chris Hawk,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program (format is 12.XX.X.XXX, e.g. 12.16.9.574). The same information is available by going to Control Panel > Programs and Features.

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @Chris Hawk,

Thank you for the private messages and I glad to provide you Nitro Pro 8 serial numbers.

Please note that we no longer support Nitro Pro 8 and its activation servers have been shut down.

We recommend upgrading to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our Upgrade page  https://www.gonitro.com/pro/upgrade

 

Alternatively, you can activate Nitro Pro 12.16.9.574 using any of your version 8 serial numbers. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we have stopped making feature enhancements to version 12 once we released version 13.  

With regard to Error 401 message, kindly reset your Nitro Sign password, login back to Nitro Sign by clicking 'Log In' button.

If the error re-occurs after few days, please let me know so we can check our resources.

Thank you very much in advance and I am looking forward to hearing back from you.

[Chris Hawkins]

Hi Allain

How do I activate V12 as I dont want to keep paying for upgareds which is a bit cheeky of you as Ive introduced Nitro to all our business.

Do I need to deactivate first

I need help asap as runs out tomorrwo and Nitroo dont  ake activation easy althpough you are very helpful so thanks

 

Chris

[Allain Umailin]

Hello @Chris Hawk

To activate version 12.16.9.574, please first install the program using the installer from our page https://www.gonitro.com/product-details/downloads

Lastly if you are working with Nitro Pro 8, you no longer need to deactivate. You just need to upgrade to Nitro Pro 12 then activate using the same serial number.

Thank you for choosing Nitro and I hope this helps.