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Nitro Pro 13 - Activate Button Does Nothing

Paul Bromwell

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Paul Bromwell

Fresh install of Nitro Pro 13 on a Windows 10 Pro machine with the latest Microsoft updates. No issues during install. When I go into the software to activate it, the green Activate button does nothing - tried the activate under Help - nothing. This is the second PC this has happened to - the first time this happened the user gave up and is using another solution - trying to get this figured out before the second user does the same. Any thoughts as to why the activation window won't open? 

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Allain Umailin

Hello @Paul Bromwell,

Thank you for reaching out to us through our Community Forums!

I remember we have received similar reports of the same behavior in the past and to further investigate, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program (format is 13.XX.X.XXX, e.g. The same information is available by going to Control Panel > Programs and Features.

Lastly, please provide the serial number of your Nitro Pro 13. This matters because our business installers are different from the online ones.

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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