rcdavis 1 Report post Posted February 11, 2017 I bought version 8 and then upgraded to version 8.5. Last year, I upgraded to version 10. Shortly after that, my hard drive crashed, losing all my data, then my cancer flared up, so I never installed the version 10 upgrade. I now have a new computer, but version 10 will not take my serial number. I can't send a trouble ticket to support without a serial number, which is the problem in the first place. How can one get their version 10 to to take the upgrade serial number? I hope this forum is monitored. I would upgrade to version 11, but I have a shorter term outlook with brain cancer. Your help is appreciated. Richard Share this post Link to post Share on other sites
Eli R. 0 Report post Posted February 13, 2017 (edited) Hi Richard, Thanks for posting to our Community forums! You can always send a support ticket, even without your License Key info. After looking through your account, I was unable to locate a license for Nitro Pro 10. I see you have created a ticket for you so I will go ahead and correspond with you there, to keep your account details in private. Submitting a ticket is always a good option, as it will ensure you get a hold of one of our support reps. We look forward to taking care of you! Edited February 13, 2017 by Eli R. Share this post Link to post Share on other sites
