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Nitro crashes when I print


Jared Field
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Jared Field

When I try to print from Nitro (to an actual printer, not print to pdf), Nitro crashes, doesn't print anything, and then re-opens.  Two of my organization's users are experiencing this same issue.  We are on version Nitro Pro 12.16.9.574. 

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Leslie Villarin

Hello @Jared Field

Thanks for your message!

So that we can troubleshoot the problem, please provide me with the following:

  • Please send us the specific brand and model and the type of printer drivers in use (PS, PCL, KX, etc)
  • Please send us the file you are trying to print for testing
  • Please specify the exact steps you are taking
  • Some screenshots would be very helpful as well

I look forward to your response.

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Jared Field

Leslie, the printer is a TASKalfa 2550ci and the driver is PCL XL.  The problem isn't for just one file, but for any file opened in Nitro.  The exact steps are:  1.  I open a pdf file.  2.  I select File, Print, Print.  The print dialog box opens and shows 1% but then pauses and Nitro crashes.  Nitro automatically opens back up but without any files open.

Please let me know.

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